Fixing Outlook

How to reset the Outlook app when not working on Android

Here's a quick fix to get Outlook working again on your Android device.

Outlook inbox on Android

Microsoft’s Outlook for Android is a great app to stay connected with all your email accounts, including Outlook, Gmail, Office 365, Exchange, and even Yahoo accounts. In addition, you can also easily manage your calendars and files using a single experience.

It’s a nearly a perfect app, the only issue with Outlook is that at some point, you’ll notice that new emails will take too long to appear in your inbox or they will not sync at all.

If you’ve already tried restarting the app and rebooting your phone, but the Outlook app still not syncing your emails, calendars, and files, it’s possible to reset the app to fix the problem.

In this guide, you’ll learn the easy steps to reset the Outlook app when is not working on your Android device.

How to reset Microsoft Outlook for Android

Assuming you’re running Android Nougat or Marshmallow, you can use the following steps to reset the Outlook app.

  1. Open Settings.

  2. Under “Device”, tab on Apps.

  3. Tab on Outlook.

    Android app settings
    Android app settings
  4. Tap on Storage.

  5. Tap the Clear Data and Clear Cache button to reset the app.

    Reset Outlook app on Android
    Reset Outlook app on Android

Once you completed the steps, the Outlook app will reset to its default settings, and you’ll need to sign-in to your email accounts, but this time emails and notifications should sync again.