How to fix Windows 8.1 wireless Limited Connectivity issue

Network connections in Windows 8

There will be times, if it didn’t happen already, when your computer will connect to the wireless network, but it won’t connect to the internet and you’ll see a “Limited Connectivity” message in the wireless network settings in your PC or Surface tablet.

The message can happen because of technical glitches, you have changed the security key in the router, or driver or configuration problems. Follow these instructions to resolve Limited Connectivity or Limited Access error in Windows 8 and Windows 8.1:


First try to reset the Windows TCP/IP stack:

1 Use the Windows 8 Key +X keyboard shortcut to bring up the Power User menu and choose Command Prompt (Admin).

2 Type the following command:

netsh int ip reset C:\ipresetlog.txt

3 Restart Windows 8 and check if you can successfully connect to the wireless network.

If the method mentioned above did not solve the problem try deleting the wireless profile in question and connect again. It could be that something went wrong with the wireless security key (WEP or WPA 2) in the router or in your computer and you need to refresh.

Windows 8:

1 Bring up the Setting’s menu using the Windows 8 Key +i keyboard shortcut and click the Network icon.

2 From the Wi-Fi section right-click and select Forget this network to delete the wireless profile that is causing the problem.

Forget this Network Windows 8 option

3 From the Networks settings turn off and on again the wireless adapter and connect to the same network again.

Windows 8.1:

As it turns out in the new version of the operating system, Microsoft has removed the menu to delete wireless profiles. So we can still do the same thing, but we’ll be using the Command Prompt.

Note: These steps should also work in Windows 7, Vista, and XP.

1 Use the Windows 8 Key +X keyboard shortcut to bring up the Power User menu and choose Command Prompt (Admin).

2 Type the following command:

netsh wlan delete profile name=type-wireless-profile-name

3 Try to reconnect to your network and the problem should be resolved.

Resetting WinSock

If none of the above worked you can open once again the Windows Command Prompt and reset the WinSock, which is the Windows network software. Also using this command, you’ll need to restart your PC:

netsh winsock reset catalog

Quick Tips:

  • Make sure Windows is using the latest wireless drivers. To get the latest network adapter drivers, check your PC maker website.
  • In my experience additional software to control a wireless adapter can cause conflicts. So one piece of advice, only install the driver and let Windows take control WLAN adapter.

Update: If after trying all of the above solutions, you still having Limited Connectivity problems, changing the following network settings could also help.

Note: Apparently the following changes works best for Surface RT devices. However, you can try this solution on any Windows 8.1 PC, including Surface Pro.

1 Open the Command Prompt as administrator (refer to previous steps).

2 Next, type the following commands (one at a time) press Enter and OK on each one:

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled

Then use the following command to verify all the previous settings are disabled:

netsh int tcp show global

3 Restart your device and see try to connect to your network.

In case none of these fixes resolve the issue, I created another guide that deals fixing Wi-Fi problems in Windows 8.1 and Windows RT 8.1.

  • lecass123

    The initial first step returns a Fail to reset. It says my access is denied, even though I ran cmd as administrator. Any help/thoughts?

    • Mauro

      Hello, lecass123

      Try resting the WinSock first and then try again.

      Hope it helps,

  • Alan Schoeff

    I have this same problem, so far all i do is disconnect and then reconnect and all works fine.

    simple solution that may help some folks.

    • LittleBunny FooFoo

      That works for me as well, but I’d love to know how to get it to stop happening in the first place. The only thing that works for me is leaving my pc on all the time. For some reason it only happens the first day or two.

  • Nick Lowe
  • Nitin Bansod

    HI All,

    My Problem is resolved. Upgrading the BISO to version 13 and update the WiFi driver.
    Make the change –
    Under hadware configuration for Wifi controler – go to advance –
    check for option BSS mode – change it to 801.11g Mode.

    And it will work.

    Nitin Bansod

    • Mauro

      Good to know!
      Thanks for sharing your solution.