How to reset Xbox One to factory defaults settings

Xbox One console angle view with black background 780_wide

I am not saying you have to get rid of your Xbox One by any means, but there is a chance that for whatever the reason at one point you may have to sell it or give it away. If this is absolutely something you have to do, Xbox One provides an easy way to erase everything in the console and restore your Xbox to the original factory defaults.

Basically resetting Xbox One to factory defaults means that everything will go back to the day you bought it and before turned it on for the first time. All settings including accounts, apps, games, and saved games will be gone. Of course that everything in your account synced to Xbox Live will be kept intact.

When you are ready to reset your game console to the factory default, follow these steps:


1 Press the silver Xbox button in the controller and select Settings.

2 Then go to System.

Xbox One System settings

3 Select Restore factory defaults.

Xbox One restore factory defaults

4 Carefully read the message and click Yes to confirm.

Xbox One confirm reset to defaults

Now wait until the process is done and your Xbox One will reset to the factory default settings. 

Keep in mind that if you are having issues with the TV signal, display, or any other problem you may encounter with Xbox One and if everything else you tried didn’t work, restoring to defaults may just solve the issue.

Mauro is a technology writer at and He’s been recognized as a Microsoft MVP, he’s also a technology enthusiast and enjoys writing content about Microsoft, Google, Apple, and other interesting technologies. Got a hat tip? Send him an email with your rants, rumors, tips and tattles.

Email @Pureinfotech
  • bill_brown

    So when the video output was accidentally set to 1080p and my tv doesn’t display that, I can’t see any of the menus. How do I reset the xbox one when I can’t see its video output?

    • Mauro

      Xbox One should automatically detect the output automatically. If that doesn’t happen, I would recommend to completely turn off everything, TV and Xbox One. Make sure the HDMI cable is connected all the way, then turn on your TV, change the output to the one for Xbox, then turn on your Xbox One and the console should automatically fix your problem.


  • aaron

    I have installed my son as the primary user and as he is under age it has asked for an adult to sign in it will not recognise my email and comes up with a error message0x80a40008 how do I reset his profile the xbox everything to me and put in my age I have had the xbox for 2 days and my son cant play it can you please help me It will be very much appreciated.

  • Mauro

    Good question. To make any changes to a profile sign in with your computer and modify the profile to your needs.

    Turn off the console and boot it back in.

    To remove a family member use these steps:

    If you can’t remove a family member use these instructions:

    More related solutions can be found here:

    To remove and start over with a profile you can use these steps:

    I hope this helps,

  • Mauro

    Also, remember that Xbox is having problems trying to sign in. Microsoft is aware of the problem.


  • Karim Mhiri

    I reset my xbox one to factory defaults after that I can’t connect my xbox one to internet anymore ??

    • Mauro

      If you reset your Xbox One to defaults you will lose the wireless settings. You’ll need to enter them again, before you can connect.

      If this isn’t the problem, please tell me more about the situation.


      • Karim Mhiri

        I use wired connection and it doesn’t work