Remote Access

How to use Quick Assist to get remote assistance on Windows 10

Quick Assist is a new app in Windows 10 that let people help friends and family through remote assistance. Here's how to use it.

Microsoft Quick Assist remote assistance app for Windows 10

The Anniversary Update for Windows 10 brings a lot of new features and improvements to make your PC more secure and fun. Also, for those times when you need technical assistance, Windows 10 now includes the Quick Assist app to help you get remote assistance from friends and family.

Quick Assist is a new app that is meant to replace the old “Windows Remote Assistance” functionality. It’s technically a remote desktop app, but it’s designed to be easier to use and more secure.

Unlike the Remote Desktop app, you’re not required to enable “Remote Desktop” or “Remote Assistance” through the System Properties, or configure the firewall. However, it requires two people (one on each end) to share a computer screen over a remote connection. It’s designed this way because the app is meant for one person to help another to solve problems on a remote computer.

How to use Quick Assist to help other people remotely on Windows 10

The app comes installed by default on Windows 10 Anniversary Update, and it’s easily accessible from the Start menu.

Once you open Quick Assist, you’ll notice two options:

  • Get assistance: allows someone to assist you remotely by taking control of your computer.
  • Give assistance: let you assist another person over a local network or over the internet.

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If you’re the one offering the assistance, click the Give assistance. On the next page, you’ll get a security code that you’ll have to give to the person you’re trying to help.

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You can deliver the code any way you like, including by phone or text. Or you can also click the Send email button to deliver the code via an email address. (Keep in mind that the code must be used within 10 minutes, otherwise it’ll expire.)

On the remote computer, the other person must also open the Quick Assist app, but they have to click the Get assistance button. Then they must enter the security code, and click Submit.

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Establishing the connection also requires the person getting assistance to click the Allow button to let you take control of the remote computer.

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Once connection is established, you’ll be able to see the screen of the remote computer with access to the mouse and keyboard.

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Quick Assist app controls

The Quick Assist app on Windows 10 is very straightforward and simple to use.

While the remote computer only gets a simple set of controls to stop screen sharing and terminate the connection, the person giving the assistance (Administrator) get access to some nifty features, including:

  • Annotation: This feature let you annotate using a pen or mouse, and any annotation will appear in the remote computer.
  • Actual size: Let you see the remote screen on its actual screen resolution, instead of a full-screen scaled down version.
  • Restart: This option is not to restart the remote session, instead it allows you to trigger a restart on the remote computer.
  • Task Manager: This option will open the Task Manager on the remote computer when you’re troubleshooting a software.

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And you also get the reconnect, pause, and end button to terminate the connection.

Overall, Quick Assist is very easy to set up and use. One of the best features is that you don’t need to configure any settings in advance, and it works perfectly on PCs using a firewall.