How to fix Chrome to load Microsoft websites properly

If you can't access Microsoft websites using Google Chrome, use this guide to remove the problematic Cookies to fix the problem.

If you’re a Windows user there is a good chance that you use Google Chrome as your default web browser. Although it’s one of the most popular browsers for its extensibility, speed, and the ability to load web pages correctly, you may have experienced problems trying to access Microsoft websites.

When using Google Chrome sometimes you may have noticed that you can’t access websites under the Microsoft domain, such as your Microsoft Account, Windows Store, Xbox and support sites.

Usually, the browser will display a “This site can’t be reached” message when trying to load one of the sites if you have previously signed in using a Microsoft account.

The problem appears to be an issue with Cookies stored in Chrome when you browse a Microsoft site. Fortunately, you don’t need to switch web browsers, you can simply clear those bad Cookies.

In this guide, you’ll learn the steps to remove the Cookies preventing you from accessing a Microsoft website on Windows 10.

How to remove Cookies on Google Chrome

  1. Open Chrome.

  2. Use this link in the address bar to access the Cookies section in Chrome: chrome://settings/cookies

  3. Click the Remove all button to delete all the Cookies stored on the browser.

    Google Chrome Cookies settings
    Google Chrome Cookies settings

Alternatively, you can delete Cookies individually by doing a search for, Microsoft, Xbox and delete all Cookies individually by clicking the Remove all shown button.

Once completing the steps, you shouldn’t need to restart Chrome, just go to the Microsoft site and now it should load correctly.

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and