On Windows 10, if you’re using Chrome, and you can hear the video audio, but the video shows a green screen, then it’s likely that the browser is having problems with hardware acceleration or the graphics driver.
If this is happening on your computer, you can troubleshoot and fix this problem in at least three different ways, including disabling hardware acceleration, changing graphics settings on Windows 10, or updating the graphics driver.
In this guide, you’ll learn the steps to stop seeing a green screen while watching videos using Google Chrome on Windows 10.
How to fix green screen videos using Chrome
Here are three ways to fix green screen in videos using Chrome:
Disable hardware acceleration
If you can hear the video audio, but the video player shows a green screen, one way to troubleshoot this issue is to disable hardware acceleration in Chrome using these steps:
Open Chrome’s main menu.
Click on Settings.
Click the hamburger button in the top-left corner.
Click on Advanced.
Click on System.
Under “System,” turn off the Use hardware acceleration when available toggle switch.
After completing the steps, restart Chrome, and green screen in videos should no longer be a problem.
Disable graphics performance
Starting with April 2018 Update, Windows 10 introduced a feature that allows you to specify which GPU an app you should use. If you added Google Chrome to the list, chances are that you’ll see a green screen as you try to watch YouTube and videos from other sources.
The solution to this problem is to remove Chrome from the Graphics performance preference settings page using these steps:
Click on System.
Click on Display.
Under “Multiple displays,” click the Graphics settings link.
Select Google Chrome from the list.
Click the Remove button.
Once you’ve completed the steps, restart the browser, and the green screen while trying to watch a video should no longer be a problem in Chrome.
Update your graphics driver
If you must update your graphics driver, it’s recommended to check your manufacturer support website to download the latest version available, and use their instructions to update your system.
Here are the steps usually used to update a driver on Windows 10:
Search for Device Manager, and click the top result to open the experience.
Expand the Display adapters branch.
Right-click the graphics adapter, and select the Update driver option.
Click the Search automatically for updated driver software option.
Continue with the on-screen directions if applicable.
Once you’ve completed the steps, restart your computer, and you should now be able to play videos in Chrome without a green screen.