How to fix Microsoft Store not working on Windows 11

If the Microsoft Store app isn't opening, keeps crashing, or apps won't download updates, use these steps to fix the issue on Windows 11.

Microsoft Store problems fixes
Microsoft Store problems fixes
  • To fix Microsoft Store issues on Windows 11, open Settings > Apps > Installed apps, open app settings, and use the Repair or Reset options.
  • You can also fix the Store app using the “WSReset.exe” command.
  • Alternatively, you can open PowerShell (admin) to uninstall and reinstall the Microsoft Store app on Windows 11.

The Microsoft Store app on Windows 11 provides a user-friendly and secure environment to download and install apps, games, and movies. Although the app receives updates frequently to improve the experience, you may still encounter problems opening the app, crashes, installing updates or downloading apps, error messages, etc.

Regardless of the reason, Windows 11 includes multiple ways to resolve issues with the Microsoft Store with the Settings app and commands.

This guide will teach you how to resolve problems with the Microsoft Store app on Windows 11.

Fix Microsoft Store with Repair feature on Windows 11

To repair the Microsoft Store app not working, use these steps:

  1. Open Settings on Windows 11.

  2. Click on Apps.

  3. Click the Installed apps tab.

  4. Click the menu (three-dotted) button for the Microsoft Store app and click on Advanced options.

    Store app advanced options

  5. Click the Repair button to fix problems with the Store app without deleting data.

    Microsoft Store repair option

  6. (Optional) Click the Reset button to reinstall and delete the Microsoft Store app data to fix issues.

Once you complete the steps, the process should resolve the most common problems with the Microsoft Store on Windows 11.

Fix Microsoft Store with WSReset command on Windows 11

To fix the Microsoft Store app on Windows 11 with the WSReset command, use these steps:

  1. Open Start.

  2. Search for Run and click the top result to open the app.

  3. Type the WSReset.exe command.

    wsreset command

  4. Click the OK button.

After you complete the steps, the command will run, and after a few seconds, if the operation runs successfully, the Store will open automatically.

Fix Microsoft Store by reinstalling app on Windows 11

If the repairing and resetting features don’t work, you can uninstall and reinstall the Store app manually with PowerShell commands.

To uninstall and reinstall the Microsoft Store app to fix problems, use these steps:

  1. Open Start.

  2. Search for PowerShell, right-click the top result, and select the Run as administrator option.

  3. Type the following command to uninstall the Microsoft Store app and press Enter:

    Get-AppxPackage Microsoft.WindowsStore | Remove-AppxPackage

    PowerShell uninstall Microsoft Store

  4. Type the following command to install the Microsoft Store app and press Enter:

    Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    PowerShell install Microsoft Store

Once you complete the steps, you can reopen the Microsoft Store on Windows 11 to download and install apps.

In addition to these methods, the Microsoft Store may encounter problems downloading apps if there are problems with the internet connection or the device is using a metered connection.

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and About.me.