Easy fix

How to fix printer spooler problems on Windows 10

When your printer resists to print, it could be a problem that is preventing the print spooler from running correctly — Here's how to fix the problem.

HP Deskjet 3755 wireless all-in-one printer

On Windows 10, it can be frustrating when trying to print and the document stucks in queue, and if you try to cancel the job, it’ll stay deleting forever. 

Although there could be a lot of reasons why you can’t print, including connection problems or issues with the printer itself, typically, it’s a problem with the “print spooler” on Windows 10. This is a service that spools print jobs and handles interactions with the printer, and sometimes it’ll stop working, even after restarting your device and printer.

If you’re experiencing this problem, you can fix this particular printer issue by resetting the print spooler on the computer using the Services console or Command Prompt.

In this guide, you’ll learn the steps to fix the print spooler on Windows 10 to fix a printer.

How to fix print spooler using Services

To fix the print spooler service to continue printing on Windows 10, use these steps:

  1. Open Start on Windows 10.

  2. Search for services.msc and click the top result to open the Services console.

  3. Right-click the Print Spooler service and select the Properties option.

    Print Spooler in Services console for Windows 10
    Print Spooler in Services console for Windows 10
  4. Click the General tab.

  5. Click the Stop button.

    Stop Print Spooler on Windows 10
    Stop Print Spooler on Windows 10
  6. Use the Windows key + R keyboard shortcut to open the Run command.

  7. Type the following path to the printers folder and press Enter:

  8. C:\Windows\System32\spool\printers
  9. Click the Continue button (if applicable).

  10. Select everything in the printers folder (Ctrl + A keyboard shortcut) and hit the Delete button to remove its content.

  11. Click the General tab.

  12. Click the Start button to restart the spooler.

    Start Print Spooler on Windows 10
    Start Print Spooler on Windows 10
  13. Click the OK button.

Once you complete the steps, you can try to print a document one more time, and the printer should work as expected.

How to fix print spooler using Command Prompt

To fix print spooler problems using Command Prompt, use these steps:

  1. Open Start.

  2. Search for Command Prompt, right-click the top result, and select the Run as Administrator option.

  3. Type the following commands (one line at a time) to stop the print spooler, delete the printers folder content, and restart the printer spooler, and press Enter:

    net stop spooler
    del /Q /F /S "%systemroot%\System32\Spool\Printers\*.*"
    net start spooler

    Fix Print Spooler using Command Prompt
    Fix Print Spooler using Command Prompt

After you complete the steps, you should be able to send a print job to the printer, and this time the printer should work.

While this guide focuses on Windows 10, the ability to reset the “Print Spooler” has been around for a long time, which means that you can use the steps on Windows 8.1, Windows 7, and older versions.

If you’re still having issues printing, you can submit your questions in the Pureinfotech forums.