On Windows 10, it can be frustrating trying to print and getting the document stuck in the queue, and if you try to cancel the job, it will stay deleting forever.
Although there could be many reasons you cannot print, such as connection problems or physical issues with the printer, it is usually an issue with the Windows 10 “print spooler.” This is a service that spools print jobs and handles the interactions with the printer, and sometimes it will stop working, even after restarting your device and printer.
If you are experiencing this problem, you can fix this particular printer issue by resetting the print spooler on the computer using the Services console or Command Prompt.
How to fix print spooler using Services
To fix the print spooler service to continue printing on Windows 10, use these steps:
Open Start on Windows 10.
Search for services.msc and click the top result to open the Services console.
Right-click the Print Spooler service and select the Properties option.
Click the General tab.
Click the Stop button.
Use the Windows key + R keyboard shortcut to open the Run command.
Type the following path to the printers folder and press Enter:
Click the Continue button (if applicable).
Select everything in the “printers” folder (Ctrl + A keyboard shortcut) and hit the Delete button to remove the contents.
On the “Printer Spooler Properties” page, click the General tab.
Click the Start button to restart the service.
Click the OK button.
Once you complete the steps, you can try to print a document one more time, and the printer should work as expected.
How to fix print spooler using Command Prompt
To fix print spooler problems using Command Prompt, use these steps:
Search for Command Prompt, right-click the top result, and select the Run as Administrator option.
Type the following commands (one line at a time) to stop the print spooler, delete the printers folder content, and restart the printer spooler, and press Enter:
net stop spooler del /Q /F /S "%systemroot%\System32\Spool\Printers\*.*" net start spooler
After you complete the steps, you should be able to send a print job to the printer, and this time the printer should work.
While this guide focuses on Windows 10, the ability to reset the “Print Spooler” has been around for a long time, which means that you can use the same steps on Windows 8.1, Windows 7, and older versions.
If you are still having issues printing, you can submit your questions in the Pureinfotech forums.