On Windows 10, it can be frustrating when trying to print and the document stucks in queue, and if you try to cancel the job, it’ll stay deleting forever.
Although there could be a lot of reasons why you can’t print, including connection problems or issues with the printer itself, typically, it’s a problem with the “print spooler” on Windows 10. This is a service that spools print jobs and handles interactions with the printer, and sometimes it’ll stop working, even after restarting your device and printer.
If you’re experiencing this problem, you can fix this particular printer issue by resetting the print spooler on the computer using the Services console or Command Prompt.
In this guide, you’ll learn the steps to fix the print spooler on Windows 10 to fix a printer.
How to fix print spooler using Services
To fix the print spooler service to continue printing on Windows 10, use these steps:
Open Start on Windows 10.
Search for services.msc and click the top result to open the Services console.
Right-click the Print Spooler service and select the Properties option.
Click the General tab.
Click the Stop button.
Use the Windows key + R keyboard shortcut to open the Run command.
Type the following path to the printers folder and press Enter:
Click the Continue button (if applicable).
Select everything in the printers folder (Ctrl + A keyboard shortcut) and hit the Delete button to remove its content.
Click the General tab.
Click the Start button to restart the spooler.
Click the OK button.
Once you complete the steps, you can try to print a document one more time, and the printer should work as expected.
How to fix print spooler using Command Prompt
To fix print spooler problems using Command Prompt, use these steps:
Search for Command Prompt, right-click the top result, and select the Run as Administrator option.
Type the following commands (one line at a time) to stop the print spooler, delete the printers folder content, and restart the printer spooler, and press Enter:
net stop spooler del /Q /F /S "%systemroot%\System32\Spool\Printers\*.*" net start spooler
After you complete the steps, you should be able to send a print job to the printer, and this time the printer should work.
While this guide focuses on Windows 10, the ability to reset the “Print Spooler” has been around for a long time, which means that you can use the steps on Windows 8.1, Windows 7, and older versions.
If you’re still having issues printing, you can submit your questions in the Pureinfotech forums.