Remote authentication

How to fix remote login problem with Microsoft account on Windows 11

If you can connect to a remote computer with the correct credentials, it's probably the Microsoft account – here's the fix on Windows 11.

Windows 11 fix MSA remote login

On Windows 11, when you access a shared folder or connect to the device with a remote desktop connection, you probably won’t be able to log in from the destination computer, even though you have the correct account and password. If this happens, it’s likely that the remote computer is configured with a Windows account connected with a Microsoft account.

The remote authentication won’t work when you set up a Windows 11 account with a Microsoft account. However, you can get around this problem in two ways. You can switch from a Microsoft account to a local account and switch back to a Microsoft account. Or you can create a new local account on the source computer that you can use to authenticate and access a shared folder or connect using Remote Desktop.

This guide will teach you the steps to resolve remote authentication problems accessing files on the network or connecting using a remote desktop connection on Windows 11.

Fix remote login problem switching local account on Windows 11

To switch to a local account from a Microsoft account and back to a Microsoft account on Windows 11, use these steps:

  1. Open Settings.

  2. Click on Accounts.

  3. Click the Your info tab.

  4. Click the Sign in with a local account instead option.

    Sign in with a local account instead

  5. Click the Next button.

  6. Confirm the new local account credentials, including username, password, and hint password.

    Switch to local account from Microsoft account

  7. Click the Next button.

  8. Click the Sign out and finish button.

  9. Sign back into the newly created account.

  10. Open Settings.

  11. Click on Accounts.

  12. Click the Your info tab.

  13. Click the Sign in with a Microsoft account option.

    Sign in with a Microsoft account instead

  14. Confirm your Microsoft account information.

    Confirm MSA account

  15. Confirm the local account password (not the Microsoft account password).

    Windows 11 confirm account password

  16. Click the Next button.

  17. Click the Skip for now option.

  18. Click the Next button.

Once you complete the steps, you should be able to use your Microsoft account or local account information to log in from a remote computer to access a shared folder or open a remote desktop connection.

Fix remote login problem creating local account on Windows 11

To create a local account that you can use to sign in from a different computer, use these steps:

  1. Open Start.

  2. Search for Settings and click the top result to open the app.

  3. Click on Accounts.

  4. Click the Family & other users page on the right side.

  5. Under the “Other users” section, click the Add account button.

    Add account
    Add account
  6. Click the I don’t have this person’s sign-in information option.

    Skip Microsoft account option
    Skip Microsoft account option
  7. Click the Add a user without a Microsoft account option.

    Windows 11 local account option
    Windows 11 local account option
  8. Create a Windows 11 local account by confirming a name and password.

    Windows 11 local account info
    Windows 11 local account info
  9. Create the security questions and answers to recover the account if the password is lost.

  10. Click the Next button.

  11. (Optional) Select the newly created account and click the Change account type button.

    Change account type
    Change account type
  12. Use the “Account type” drop-down menu and select the Administrator option.

    Change Standard to Administrator
    Change Standard to Administrator
  13. Click the OK button.

After you complete the steps, you can now use the username and password to sign in to the computer remotely to access shared content or establish a remote desktop connection.