How to fix Windows Hello fingerprint problems on Windows 10

If you're having problems signing in using your fingerprint, it's not the reader, it's the configuration, and here's how to fix this issue.

Fixing problems with Windows Hello fingerprint
Fixing problems with Windows Hello fingerprint

On Windows 10, Windows Hello fingerprint is just another biometric authentication method to sign in to your account.

The set up is a very straightforward process, but if you’re having problems signing in, and you usually end up typing a password instead, the problem isn’t the fingerprint reader, it’s probably an issue with your configuration. If this is the case, reconfiguring your fingerprints can resolve most issues.

In this guide, you’ll learn the steps to fix sign-in problems using a fingerprint reader on Windows 10.

Fix fingerprint authentication on Windows 10

The best way to get your fingerprint reader to work correctly with Windows Hello is to reconfigure the feature until your fingerprints have been captured properly.

To fix Windows Hello Fingerprint feature, use these steps:

  1. Open Settings on Windows 10.

  2. Click on Accounts.

  3. Click on Sign-in options.

  4. Under the “Windows Hello” section, click the Remove button.

    Remove fingerprint from Windows Hello
    Remove fingerprint from Windows Hello
  5. Click the Set up button.

  6. Click the Get started button.

    Windows Hello fingerprint wizard
    Windows Hello fingerprint wizard
  7. Confirm your password.

  8. Continue with the on-screen directions to capture your fingerprint from various angles.

Once you complete the steps, lock your device (Windows key + L), and use the fingerprint reader to sign in. If you’re still having problems, repeat the steps mentioned above until you find a configuration that works.

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and Email him at [email protected].