Stop missing important email

How to prevent safe emails going to Junk Email folder in Outlook

Does Outlook.com keep sending safe emails to the Junk Email folder making you miss important messages? Use this guide to manage your junk email settings.

Outlook.com Junk email settings

Although the web version of Outlook does a pretty good job filtering unwanted emails, sometimes, it may not be able to distinguish between a safe or unsafe sender, which may cause you to miss an important email.

Yes, you suppose to proactively check your Junk Email folder for important messages, but if you receive a lot of emails every day, it’s easy to forget. Also, sometimes, you’ll check and move them to your inbox, but it seems that Outlook doesn’t learn, and keeps sending future emails from the same senders to the junk folder.

In this guide, you’ll learn the steps to manage the junk email settings to prevent safe emails from ending up in the Junk Email folder in the web version of Outlook.

How to stop emails going to Junk Email folder

To stop important emails from going to the Junk Email folder in Outlook, use these steps:

  1. Open Outlook web.

  2. Click the Setting (gear) button in the top-right corner.

  3. Click on the View all Outlook settings option.

    Outlook.com settings menu
    Outlook.com settings menu
  4. Click on Mail.

  5. Click on Junk email.

  6. Under the “Safe senders and domains” section, click the Add button.

  7. Specify the email address (for example, email@domain.com) or domain (for example, domain.com) that you want to see in the inbox and press Enter.

    Outlook.com Junk Email settings
    Outlook.com Junk Email settings
    Quick note: You can add multiple entries in the field, just a comma to separate each address. Also, you can always click the pen or trash icon to edit or delete a specific address.
  8. Click the Save button in the top-right corner.

Once you complete the steps, the next time someone sends you a message using one the email addresses you specified, it will arrive in the inbox rather than in the Junk Email folder.

Although we’re focusing this guide on the web version of Outlook, these steps will work to manage emails on any application you may be using to use the service, including Outlook 2019, Outlook 2016, and other email clients.