Remote Access

How to use Quick Assist to get remote assistance on Windows 10

Quick Assist is a new app in Windows 10 that let people help friends and family through remote assistance. Here's how to use it.

On Windows 10, you can use many tools to troubleshoot and fix problems, and for those times when you need additional assistance, you can also use the Quick Assist app to get help remotely from another person.

Quick Assist is a new app that replaces the legacy “Windows Remote Assistance” functionality. It’s technically a remote desktop app, but it’s designed to be easier to use, and it’s more secure.

Unlike the Remote Desktop app, you’re not required to enable “Remote Desktop” or “Remote Assistance” through the System Properties, or open a firewall port. However, it requires two people (one on each end) to share a computer screen over a remote connection. It’s designed this way because the app is meant for one person to help another to solve problems on a remote computer.

In this guide, you’ll learn the steps to get started using the Quick Assist app to resolve a problem on Windows 10 or when you need assistance figuring out a piece of software.

How to get remote assistance using Quick Assist

To get remote assistance on Windows 10, the person offering help must initiate the process, and the person getting help must allow the connection using these steps:

  1. On the device offering help, open Start.

  2. Search for Quick Assist and click the top result to open the experience.

  3. Click the Assist another person button.

    Quick Assist, Assist another person
    Quick Assist, Assist another person
  4. Sign-in with your Microsoft account.

    Quick Assist Microsoft account
    Quick Assist Microsoft account
  5. Send the security code to the other person you’re trying to help.

    Quick Assist security code
    Quick Assist security code
    Quick note: You can deliver the code any way you like, including by phone or text. Or you can also click the Send email button to deliver the code via an email address. (Keep in mind that the code must be used within 10 minutes, otherwise it’ll expire.)
  6. On the device receiving the help, open the Quick Assist app.

  7. Under the “Get assistance” section, type the security code.

    Remote assistance confirmation code
    Remote assistance confirmation code
  8. Click the Share screen button.

  9. On the device offering help, select the Take full control option.

    Remote assistance full control
    Remote assistance full control
  10. Click the Continue button.

  11. On the device receiving the help, click the Allow button.

    Remote assistance with full control
    Remote assistance with full control

Once connection is established, you’ll be able to see the screen of the remote computer with access to the mouse and keyboard.

quick-assist-annotation

Quick Assist app controls

The Quick Assist app on Windows 10 is very straightforward and simple to use.

While the remote computer only gets a simple set of controls to stop screen sharing and terminate the connection, the person giving the assistance (Administrator) get access to some nifty features, including the ability to select the monitor, annotate, see the actual size of the screen, restart the remote session, and even open Task Manager.

Quick Assist controls
Quick Assist controls

And you also get the reconnect, pause, and end button to terminate the connection.

Overall, Quick Assist is very easy to set up and use. One of the best features is that you don’t need to configure any settings in advance, and it works perfectly on PCs using a firewall.

Update April 4, 2019: This guide was originally published in August 2016, and it’s been updated to reflect the new changes.