Microsoft Store app to fix problems on Windows 10

How to fix Microsoft Store app problems on Windows 10

You can fix any issue when the Microsoft Store is not working on Windows 10 with a single click using the reset feature.

On Windows 10, when you need an app, you no longer need to download the installer from third-party websites, which probably can’t be trusted. If you need an app (depending on the app), you can now use the Microsoft Store, which is the one-stop-shop to apps as well as games, videos, and more.

Although, the Microsoft Store makes sense from the standpoint of security, usability, and discoverability, it’s not always reliable, as many users are constantly reporting issues downloading and updating apps, crashes, and perhaps the biggest problem of them all, a Store not opening.

Alongside the ability to fix errors, downloads, and other problems using PowerShell to uninstall and reinstall the Store, you can also resolve most common issues using the reset option in the Settings app. 

In this guide, you’ll learn the steps to quickly reset the Microsoft Store app to fix most common problems on Windows 10.

How to reset Microsoft Store app on Windows 10

To reset the Microsoft Store app to fix problems, use these steps:

  1. Open Settings.

  2. Click System.

  3. Click Apps & features.

  4. Select the Microsoft Store app.

  5. Click the Advanced options link.

    Microsoft Store app Advanced options
    Microsoft Store app Advanced options
  6. Click the Reset button.

    Reset Microsoft Store app on Windows 10
    Reset Microsoft Store app on Windows 10
    Note: This action will permanently delete the Store data on your device, including preferences, and sign-in details.
  7. Click the Reset button one more time to confirm the reset.

Once you’ve completed the steps, try to open the app, and it should now launch normally. However, you may have to re-configure those specific settings that may have been reset, and you’ll also need to re-queue those apps that previously weren’t downloading.

Update February 11, 2018: This guide was originally published in May 2016, and it’s been updated in February 2018 to make sure the instructions are up-to-date.

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and Email him at [email protected].