Simplo batteries on Surface Pro 3 aren’t defective, it’s a software issue

Microsoft confirms that Surface Pro 3 devices don't have defective batteries, the battery drain issue is a software-related. Fix is coming soon.

Surface Pro 3 with Type Cover at Surface event in NYC

Recently a number of users reported that significant battery drain issue on Surface Pro 3 devices with a Simplo battery. Microsoft acknowledged the concern, but didn’t share any concrete statement whether the problem was due to the defective battery or software.

Now the company has issued a statement saying that the problem that causes Surface Pro 3 device to drain battery so quickly is a software-related issue.

According to an update posted at the official Microsoft forums, the company has isolated the problem to a small number of customers. Microsoft also confirms that there is not a problem with the Simplo batteries themselves, and it’s actively working to release an update to fix the problem.

Microsoft will be also publishing more information on how to fix the Surface Pro 3 battery drain issue in the forums as soon as it becomes available.

Update, August 20, 2016: On an statement at the Microsoft forums, a support engineer at Microsoft said that a software fix is coming soon to Surface Pro 3 owner to address the battery issue.

“We can now confirm that this Surface Pro 3 battery capacity question is not a hardware issue, but one that can be addressed with a software update. Our team has been working on, and is now testing, an update that will address this. We’ll publish the update as soon as it has passed our quality assurance process. For now, you should not consider replacing your device as an update is pending. — Greg at Microsoft said.”

Update, August 30, 2016: Microsoft is now rolling out a new firmware update to address the battery drain issue on Surface Pro 3 devices.

Source Microsoft via Engadget

About the author

Mauro Huculak is a Windows expert and the Editor-in-Chief who started Pureinfotech in 2010 as an independent online publication. He is also been a Windows Central contributor for nearly a decade. Mauro has over 12 years of experience writing comprehensive guides and creating professional videos about Windows, software, and related technologies, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and About.me.