Surface Pro 4 with Alcantara Type Cover

Microsoft offers Surface Pro 4 replacement to fix screen flickering issue

Microsoft opens a program to offer Surface Pro 4 replacements and refund for customers experiencing screen flickering.

The Surface Pro 4 was originally launched back in 2015, and since then, there has been a large number of complaints about screen flickering. Although not every device was affected, it’s been an inconvenience as it was an issue that couldn’t be fixed through software update, and many customers had to spend a lot of money on repairs because the problem appears once their device were no longer covered under warranty.

However, Microsoft is now stepping up, and it’s unveiling a program (via Neowin) that offers to replace those Surface Pro 4 devices with screen flickering problem for the last three years. Furthermore, if you’ve paid money for repairs because your device was no longer covered under warranty, the company will issue a refund.

According to Microsoft, once you have installed all the latest Surface and Windows 10 updates, and the screen flickering problem persists, then you can send your Surface Pro 4 back to the company to receive an exchange (refurbished) unit.

If you’ve been impacted by this problem, you can refer to this Microsoft support page.

About the author

Mauro Huculak is a Windows expert and the Editor-in-Chief who started Pureinfotech in 2010 as an independent online publication. He is also been a Windows Central contributor for nearly a decade. Mauro has over 12 years of experience writing comprehensive guides and creating professional videos about Windows, software, and related technologies, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and About.me.