Windows 11 adds new TPM troubleshooter on Security app

You can now troubleshoot and fix problems with the TPM module on Windows 11 with the Windows Security app.

Windows 11 TPM troubleshooter
Windows 11 TPM troubleshooter
  • Windows 11 will get a new TPM troubleshooter option.
  • The option is available through the Windows Security app.
  • It’s unclear when the feature will roll out to everyone.

Microsoft is adding a new advanced option on the Windows Security app to troubleshoot and fix problems with Trusted Platform Module (TPM) on Windows 11. Starting on build 25905 in the Canary Channel, the Windows Security app includes an updated “Security processor troubleshooting” page with a new option to troubleshoot different problems with the security module.

You can find the “Security processor troubleshooting” page on Windows Security > Device Security > Security processor details (under the “Security processor” section) and clicking the “Security processor troubleshooting” option at the bottom of the page. Inside the page, you will find three sections, including “Error messages,” “TPM Troubleshooter,” and “Clear TPM.”

The “TPM Troubleshooter” is the new setting on the page (via PhantomOcean3). If the system detects a vulnerability or any issue with the security module, you can use the troubleshooter to resolve the problem. 

You can only run the troubleshooter if the module has an issue. If the module doesn’t have an issue, you will receive the “No TPM vulnerabilities found” message.

Security processor troubleshooting
Security processor troubleshooting

The “Error messages” and “Clear TPM” settings have always been around for a long time. The “Error messages” setting displays any errors the TPM module encounters. For instance, you may see the “Can’t get TPM information. Contact your device manufacturer.” And the “Clear TPM” option includes the setting to erase the security module in case of issues or if you’re preparing the device for decommissioning.

It’s rare to encounter issues with the TPM module, but since the software giant made it a requirement to install the operating system, the number of bugs, vulnerabilities, and attempts to bypass it has increased many folds, and it’s good to see the company adding more ways to troubleshoot and resolve issues.

The new option is available in the latest preview of Windows 11 through the Canary Channel, but it’s unclear when it’ll roll out to everyone.

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and About.me.