Refresh app

How to clear cache to fix problems on Microsoft Teams

You can clear the Teams app cache to resolve the most common issues, and here's how.

Microsoft Teams clear cache

If the Microsoft Teams app is causing problems on Windows 10, you can clear the cache files to fix the issue.

Sometimes, when you use the communication and collaboration app, you may stumble into some problems, such as the new picture profile won’t reflect across the experience, you may not be able to sign in, or an add-on or specific feature won’t work. If this happens, you may be able to delete the app’s cached files with a simple command to resolve the problem without having to reinstall the application.

In this guide, you will learn the steps to delete the cache file created by the Microsoft Teams app on Windows 10.

Clear Microsoft Teams app cache on Windows 10

To clear the cache files of the Teams app, use these steps:

  1. Close Microsoft Teams.

    Quick tip: To terminate the app, right-click the app icon in the notification area and select the Quick option.
  2. Open Start.

  3. Search for Command Prompt, right-click the top result, and select the Run as administrator option.

  4. Type the following command to clear the Microsoft Teams client cache and press Enter:

    rmdir /q /s %appdata%\Microsoft\Teams

    Clear Teams cache command
    Clear Teams cache command
  5. Reopen Microsft Teams.

Once you complete the steps, the app will recreate the Teams folder, and it will cache all the files again, solving any problems caused by the client’s local files.