How to delete profile in Outlook on Windows

• To remove an Outlook profile on Windows, open Control Panel > User Accounts > Mail. Or open Outlook > File > Account Settings > Manage Profiles. Then click on “Show Profiles,” select the Outlook profile and click “Remove.” 

UPDATED 8/21/2024: In the legacy Outlook desktop app, part of the Microsoft 365 suite, a profile includes your accounts, data files, settings, and preferences. If you have problems syncing, encounter errors, or no longer need the profile, you can delete it from Windows 11 or 10.

When you delete an Outlook profile, you’ll delete all the downloaded emails. However, any Personal Folders Files (pst) associated with the profile will stay on your device and can later be accessed from a new profile.

In this guide, I will explain how to delete an Outlook profile and its data on Windows 11 and Windows 10 to start over or fix issues with the email client app.

• Delete profile in Outlook from Control Panel
• Delete profile in Outlook from email client

Delete profile in Outlook from Control Panel

To delete an Outlook app profile on Microsoft 365, Office 2021, 2019, 2016, and older versions, use these steps:

1. Open Start.

2. Search for Control Panel and click the top result to open the app.

3. Click on User Accounts.

4. Click on Mail (Microsoft Outlook).

   

5. Under the “Profiles” section, click the Show Profiles button.

   

6. Select the profile.

7. Click the Remove button.

   

8. Click the Yes button.

9. Click the OK button.

Once you complete the steps, the profile, its accounts, and the offline cache will be removed from the Outlook app. The next time you open the desktop version of Outlook, you will need to set up your accounts again, which should help you start fresh or fix issues with your accounts or app.

If you have multiple profiles, you may need to repeat the steps to delete them.

Delete profile in Outlook from email client

To remove a profile from the Outlook app, use these steps:

1. Open the Outlook app.

2. Click on File.

3. Click on Info.

4. Click the “Account settings” menu on the right and select the Manage Profiles option.

   

5. Click the Show Profiles button under the “Profiles” section.

   

6. Select the profile to delete from Outlook.

7. Click the Remove button.

   

8. Click the Yes button.

9. Click the OK button.

After you complete the steps, the profile will no longer be available in Outlook.

These instructions only apply to the traditional Outlook desktop app. If you have switched to the new version of Outlook for Windows 11, you can simply open Settings > Accounts > Email accounts, click the “Manage” button, and then click the “Remove” button to delete the account profile.

Update August 21, 2024: This guide has been updated to ensure accuracy and reflect changes to the process.