How to fix document upload blocked error with Office apps

If you're getting the “Upload blocked”, “Sign into save this file”, or “Save a copy” error message when using the Office apps, use these steps to fix it.

Fix upload blocked, save as, and sign in to save file errors in Word, Excel, PowerPoint
Fix upload blocked, save as, and sign in to save file errors in Word, Excel, PowerPoint

If you use the desktop version of the Office apps, including Word, Excel, or PowerPoint, and you’re connected using an OneDrive account, there is a chance to run into the “Upload blocked”, “Sign into save this file”, or “Save a copy” error message.

If you receive any of the above messages, then a problem has occurred with the service connection. Although none of the errors will explain the reason,  you can quickly resolve the issue by removing and reconnecting your OneDrive account.

In this guide, you’ll learn the steps to resolve the error message that will prevent new documents from saving and uploading to your OneDrive account on Windows 10.

How to fix document upload block error with Office

To resolve the “Upload blocked”, “Sign into save this file” or “Save a copy” error message in Word, Excel, or PowerPoint, use these steps:

  1. Open a Word document (or the app showing the error).

  2. Click on File.

  3. Click on Account.

  4. Under the “Connected Services” section, select the OneDrive account and click the Remove service option.

    Office (Word) remove OneDrive account
    Office (Word) remove OneDrive account

    Quick tip: Repeat this steps to remove all the OneDrive accounts if applicable.

  5. Use the “Add a service” drop-down menu, select the Storage option, and select the OneDrive (or “OneDrive for Business” if that’s the service you’re using) option.

    Office (Word) reconnect OneDrive account
    Office (Word) reconnect OneDrive account
  6. Continue with the on-screen directions to sign in.

Once you complete the steps, restart the Office apps, and you should now be able to create and save documents to OneDrive.

If you’re still having the same issue, it’s recommended to check for updates on File > Account > Office Updates > Updates Options and selecting the Update Now option.

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and Email him at [email protected].