Fix Facebook Video Calling plugin problems and errors

To fix Facebook Video Calling plugin problems and errors follow this guide.


Facebook Video Calling is now being used by tons of people in the social network and we all know that nothing works perfectly all the time, there are always issues, errors, set up problems, etc. So here is a small guide to help you along troubleshooting Video Calling:

Users have been reporting problems and errors with this feature in web browsers like, for example, it keeps trying to call someone even though you are not, set up error, etc. That’s why here I put together some simple troubleshooting steps that you can use to get Video Calling working again:

Note: Facebook Video Calling on Opera for Mac is currently not supported, but a fix is on the way. Avoid using Opera for this feature until a fix is release.

How to the cache on Google Chrome and Firefox

How to Clear Internet Explorer cache

Open Internet Options, in the General tab, and click Delete.

In the Delete Browsing History, leave Preserve Favorites website data uncheck, then check Temporary Internet Files, Cookies, History, Download History, and ActiveX Filtering and Tracking Protection data. Finally click Delete, OK and restart IE.

IE9 - Delete Browsing History

How to clear Opera cache

Click on the Opera button, select Settings and click Delete Private Data. Then just click Delete and restart the web browser.

Opera delete cache - Delete Private Data

Here’s one more thing you can try

Lastly, if none of the above worked, you should try to uninstall Facebook Video Calling — refer to this guide to uninstall and install once again –, also clear the web browser cache one more time, and test.

Fixing Facebook Video Calling errors

There are also times where users will get the Error 1603: Fatal Error During Installation, and the only way to fix this issue is by uninstalling and re-installing the Facebook Video Calling plugin.

If when uninstalling you get the error code 2738, it’s because there are some Windows registry keys that were not uninstalled correctly, in this case you could use an uninstaller software like Uninstaller 7 — Note that you don’t need to enter your email address to download the software –.

When you do the install on Uninstaller 7, uncheck the install of toolbars and other stuff. You can use this software for a short period of time, but it is more than enough to fix the error problem.

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 15 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 21 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and Email him at [email protected].