Workaround

How to fix unable set, remove, or use login PIN on Windows 10

Can't get your PIN to work on Windows 10? Best answer: Reset Windows Hello by deleting the contents of the NGC folder to fix the problem.

Windows Hello PIN fixer on Windows 10

Windows 10 has a number of ways to sign in to your account, including using PIN, which is a faster and convenient method of authentication compared to a traditional password. However, sometimes you won’t be able to use a PIN to login, trying to change or add a new PIN will result on a “Something went wrong. Try again later” error message, and you may even not be able to remove the current PIN.

When you experience problems using Windows Hello PIN, it’s likely that the system files responsible for this feature are missing or corrupted. Luckily, there’s a workaround that allows to quickly fix the problem.

In this guide, you’ll learn the steps to resolve the issue that could prevent you from removing, setting, or using a Windows Hello PIN to login on Windows 10.

How to fix Windows Hello PIN problems on Windows 10

To fix Windows Hello PIN when you can’t use, change, remove, or add PIN to your account, use these steps:

  1. Open Start.

  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.

  3. Type the first command to take ownership of the NGC folder and press Enter:

    takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /r /d y

    Command Prompt takeon command
    Command Prompt takeon command
  4. Type the second command to take ownership of the NGC folder and press Enter:

    icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /t

    Command Prompt icacls command
    Command Prompt icacls command
  5. Open File Explorer.

  6. Browse to the following path:

    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
  7. Click the Select all button from the “Home” tab.

  8. Click the Delete button from the “Home” tab.

    Delete PIN files inside NGC folder
    Delete PIN files inside NGC folder
    Warning: Deleting the contents of this folder will remove the Windows Hello PIN from every account configured on the device.
  9. Restart your device.

  10. Sign into your account using the password.

  11. Set up a new PIN (if applicable).

Once you complete the steps, you can start using your PIN again. If you didn’t get the prompt to create a PIN, you set up one in the Accounts settings page.

If you had more than one account configured on the device, each user will have to recreate their PIN as well.