How to fix Windows 8 apps that won’t install or update from the Store

Windows 8 apps won't install or update

Slowly but surely people are finally adopting the new Windows 8 user interface, which brings the traditional desktop and mobile functionalities under the same roof.

One problem I’ve been noticing is that many users are starting to have problems installing and/or updating Windows 8 apps, some are getting the message “This app wasn’t installed — View details” trying to update Microsoft’s Xbox Music and Video app, and others are seeing the error code 0x800700b7 trying to install Skype, just to name a few examples.

This isn’t a good user experience and while there could be many factors that can cause these errors, you can try some troubleshooting steps to remedy these problems. Below I’ll be detailing a set of instructions that can help you fix those Windows 8/8.1 apps that won’t install or update:


Before going forward, try using this Microsoft Fix it — basically scans a Windows 8 for issues and repairs problems in your Microsoft Account –. If that doesn’t fix the problem, proceed with the steps below.

1. Disable the Windows Update service: Use the Windows 8 Key +R keyboard shortcut to bring the Run command, type services.msc /s, find Windows Update, double-click it, click Disabled, then Apply and OK.

Windows Update service in Windows 8

2. Open the Run command again, type C:\Windows, and click OK, find and rename the SoftwareDistribution folder to SoftwareDistributionHold.

3. Re-enable the Windows Update service.

4. Finally, try to update or install the Windows 8 app with the problem.

Furthermore, I previously wrote a how-to guide to troubleshoot Windows Store apps that it can definitely help if the instructions above don’t work. This particular tutorial has two solutions that involve resetting the Windows Store and using the App troubleshooter from Microsoft.

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and Email him at [email protected].