How to fix Xbox Music error 0xc00d11cd (0x8000ffff)

Xbox Music logo

You just got a new Surface RT or upgraded to Windows 8 and the Xbox Music app is now giving you the error 0xc00d11cd (0x8000ffff)? And you probably cannot stream music using the Xbox Music Pass, right?

This seems to be a problem that many users are having. Luckily it seems that there is a solution; one member of the Microsoft forum suggested that this is an issue due unsupported audio drivers not being able to play protected audio stream.

The quick fix will be just to update the drivers, but it becomes more difficult when you upgraded to Windows 8 from Windows 7 or another previous OS and there are any sound card newer drivers available.

Now if you are having this issue, try the following, that of course, if you are OK using the Windows Registry:

Always remember to backup the Registry before modifying anything, doing a full backup isn’t a bad idea either.

Open regedit and navigate to


Change the DisableProtectedAudioDG value from 1 to 0 and reboot.

In Surface RT the key may not exist, so you create a dword with the above name and a value of 0 after a restart it should work.

Source Microsoft forums

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and Email him at [email protected].