How to reset new Outlook app (not working) on Windows 11

If the new Outlook client isn't working correctly or emails are not syncing, you can reset the app to fix most common problems, and here's how.

Windows 11 reset Outlook app
Windows 11 reset Outlook app
  • To reset Outlook for Windows 11, open Settings > Apps > Installed apps, open the “Advanced options” for Outlook, and click the “Reset” button.
  • Alternatively, you can use the “Get-AppxPackage “Microsoft.OutlookForWindows” | Reset-AppxPackage” command in PowerShell to reset the new Outlook app when it is not working.

On Windows 11, you can reset the new Outlook app to the default settings or repair the app without losing your settings, and in this guide, you will learn how.

Outlook for Windows 11 is the new experience that replaces the Mail and Calendar apps and the classic Office version of Outlook with a unified design based on the web interface of the service. Using this new app, you can connect personal, school, and work Microsoft accounts, as well as third-party email services, including Yahoo. In future updates, the company will also support iCloud and IMAP accounts. 

If you have switched to the new Outlook app for Windows 11, but emails are not syncing, or the email client is working as expected, the Settings app offers the option to repair or reset the app to resolve common issues.

This guide will teach you how to reset the new Outlook app on Windows 11.

Reset Outlook app for Windows 11 from Settings

To reset the new Outlook email client on Windows 11, use these steps:

  1. Open Settings on Windows 11.

  2. Click on Apps.

  3. Click the Installed apps tab.

  4. Select the Outlook app.

  5. Click the menu (three-dots) button on the left side and click on Advanced options.

    Outlook advanced options

  6. Click the Repair button.

  7. Confirm if the Outlook client is working and emails are syncing. If it’s not working, you can proceed with the next step.

  8. Click the Reset button.

    Outlook reset option

Once you complete the steps, the Outlook app’s data will be deleted as if it was recently installed. The next time you launch the email client, you may have to set up the accounts again.

Reset Outlook app for Windows 11 from PowerShell

To reset a new Outlook app with PowerShell commands on Windows 11, use these steps:

  1. Open Start.

  2. Search for PowerShell, right-click the top result, and select the Run as administrator option.

  3. Type the following command to reset the new Outlook app for Windows 11 and press Enter:

    Get-AppxPackage "Microsoft.OutlookForWindows" | Reset-AppxPackage

    Windows 11 Outlook reset PowerShell command

After you complete the steps, the Outlook app for Windows 11 will reset and should start working correctly.

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and Email him at [email protected].