Fixing Outlook

How to reset the Outlook app when not working on Android

Here's a quick fix to get Outlook working again on your Android device.

Outlook inbox on Android

Microsoft’s Outlook for Android is a great app to stay connected with your email accounts, including Outlook, Gmail, Microsoft 365, Exchange, and Yahoo accounts. Also, you can easily manage your calendars and files using a single experience.

It is a nearly perfect mobile app. The only caveat with Outlook is that at some point, you will notice that new emails will take too long to appear in your inbox, or they won’t sync at all.

If you have already tried restarting the app and rebooting the phone, but the Outlook app is still not syncing your emails, calendars, and files, it is possible to reset the app to fix this and many other common problems.

In this guide, you will learn how to reset the Outlook app when not working on Android.

How to reset Microsoft Outlook for Android

If you use Android Nougat or Marshmallow, you can reset the Outlook app using these steps:

  1. Open Settings.

  2. Under the “Device” section, tap on Apps.

  3. Tab on Outlook.

    Android app settings
    Android app settings
  4. Tap on Storage.

  5. Tap the Clear Data and Clear Cache button to reset the app.

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Once you complete the steps, the Outlook app will reset to its default settings, and you’ll need to sign in to your email accounts, but this time emails and notifications should sync again.

How to reset Microsoft Outlook for Android 10

Reset Outlook on Android 10 with these steps:

  1. Open Settings.

  2. Tap on Storage.

  3. Tap on Other apps.

    Android Storage settings
    Android Storage settings
  4. Tap on Outlook.

  5. Tap the Clear Data and Clear Cache button to reset the app.

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After you complete the steps, the Android app will reset to its default settings, and you will need to sign in to your email accounts again.