Known issues on Windows 11 24H2 are causing upgrade nightmare

Windows 11 version 24H2 is not a flawless update. These are the current known issues you have to be aware.

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@Pureinfotech
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Windows 11 24h2 known issues
Windows 11 24h2 known issues / Image: Mauro Huculak
  • Windows 11 24H2 launched with some hiccups that are causing a Blue Screen of Death, problems signing in with a fingerprint, and compatibility issues for some apps.

UPDATED 10/10/2024: Microsoft released Windows 11 2024 Update (version 24H2) on October 1, 2024, but several known issues might prevent your device from upgrading. This latest feature update introduces new AI features, enhances security, and improves privacy settings and productivity tools.

However, as with any new software release, users may encounter potential issues. The complete list of known issues for Windows 11 24H2 is available on the Microsoft health dashboard page, and at the time of this writing, a few problems are blocking the upgrade.

For example, Microsoft is currently placing a safeguard hold on devices using some of the apps to customize the wallpaper of Windows 11 and the Asphalt 8 app. Also, devices using the Intel Smart Sound Technology drivers or Easy Anti-Cheat may encounter a Blue Screen of Death.

What are the known issues on Windows 11 24H2

Here’s the list of confirmed issues blocking the upgrade to the Windows 11 2024 Update:

  • (Confirmed) Safe Exam Browser application might fail to open: This app (version 3.7 or older) is not compatible with the new version of the operating system.
  • (Confirmed) Some devices using Easy Anti-Cheat stop responding and receive a Blue Screen of Death: Older driver versions of the Easy Anti-Cheat app are incompatible with the operating system.
  • (Confirmed) Fingerprint sensors might experience problems after a device is locked: Several device models are affected. You can update the device firmware, which might resolve the issue. 
  • (Confirmed) Wallpaper customization apps might not work: Multiple applications are affected. You can update the try and resolve the issue. (Upgrade block in place.)
  • (Confirmed) Compatibility issues with Intel Smart Sound Technology drivers: If your computer has the Intel SST driver, you might receive an error with a Blue Screen of Death.
  • (Confirmed) Asphalt 8 might periodically stop responding: Computers running Asphalt 8 might experience an exception. (Upgrade block in place.)

Other problems are known by users

In addition to the official issues, users are also reporting a number of isolated incidents:

  • Windows Update Cleanup unable to delete 8.63GB after upgrade: Using the Temporary files settings or Disk Cleanup the system will be unable to delete Windows Update cache.
  • Stuck on the select keyboard page during OOBE: Users have been reporting an upgrade loop that won’t let them continue with the initial setup.
  • Other app compatibility issues: Google Chrome won’t open and Cisco Anyconnect shows “Network: No adapters available.”
  • System File Checker not working: The sfc /scannow command will run but won’t fix any problems as running the tool again will show the results.
  • Mouse pointer and cursor disappear after upgrade: The mouse pointer and cursor may disappear when trying to input text on a field. This could happen on Google Chrome, Microsoft Edge, Spotify, and other apps.

The problems I’m listing above are from users who have contacted me directly to report these issues. Some of them are already well-known, like the issue with the mouse and Windows Update cache. 

If your device is stuck and getting a Blue Screen of Death, you can mitigate the problem by uninstalling Windows 11 24H2 until the problem has been resolved. If you’re planning to upgrade to version 24H2, you can use these recommendations before proceeding to avoid problems.

If a problem is found that can negatively affect devices, the company will place a safeguard hold to prevent those computers from downloading the update until the problem has been resolved.

This other video highlights everything that’s coming with the release of the Windows 11 2024 Update. It’s important to note that not everything is available initially, especially those AI features designed specifically for Copoilot+ PCs.

If you are still wondering whether you should upgrade your computer now or wait until a later time, this guide will help you to make an informed decision.

Update October 10, 2024: This page has been updated to ensure accuracy and include the latest information.

About the author
Avatar for Mauro Huculak

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 15 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 21 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and About.me. Email him at [email protected].