Xbox One power brick replacement now available via Microsoft’s support site

Microsoft will replace your faulty Xbox One power brick as long it's under warranty, if it's not you can still purchase a new power supply right from the support site.

Unboxing Xbox One by Major Nelson video

Microsoft will now let you order a free Xbox One power brick replacement through the official support site. A few weeks ago a Reddit user made his voice heard when he couldn’t buy virtually from anywhere an Xbox One power brick replacement. He contacted Microsoft support, went to a number of local and online retailers and no one was able to help get a new simple power supply.

Today, in response to the problem, Xbox’s Larry Hryb (Major Nelson) has announced that he has worked with the Xbox Support team and they have now enabled an option for Xbox One owners to be able to purchase additional Xbox One power supply units through

Here’s his statement:

Hey gang, I have an update on this. I have worked w/ the Support team and we’ve enabled the option to purchase additional Xbox One power supply units via

I have not had a chance to check it out myself yet – but the team just emailed me to let me know they have added that option to the online tool.



Now here is the deal according to the terms and conditions you must register the console before you can get a new power supply unit. Furthermore, if you have received a faulty power brick you can get a free replacement as long as your Xbox One is still under warranty. If the console isn’t under warranty, you’ll be able to purchase a new unit right from the support service center, which it’s still very convenient as you don’t have to be hunting down third-party vendors that can turn out to be a nightmare.

Source Reddit via Neowin

About the author

Mauro Huculak is a Windows How-To Expert who started Pureinfotech in 2010 as an independent online publication. He has also been a Windows Central contributor for nearly a decade. Mauro has over 14 years of experience writing comprehensive guides and creating professional videos about Windows and software, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and Email him at [email protected].