Here’s what to do when Windows 10 builds don’t show up or won’t install

Are you stuck downloading the latest Windows 10 Insider Preview? Your PC won't see the new update? Here are a number of things you can try.

Windows 10 laptop with blue background

If you’re still having problems trying to upgrade to one of the latest Windows 10 builds, here are a number of things you can try to resolve the issue. Lately, Microsoft has been rolling out new builds very quickly, recently the company released three different builds of Windows 10 in one week, including build 10158 on June 29, on June 30, build 10159 rolled out, and on July 2, the company released Windows 10 build 10162 to the Fast ring, on July 3, the ISO files were made available, and on July 6, the software giant makes build 10162 available to the Slow ring.

As you can see, now that we’re getting closer to the Windows 10 launch date, almost every build of the operating system will make its way through to Insiders. Unfortunately, many users are reporting (especially Surface Pro 3 owners) that the new updates are not showing up in Windows Update. Recently, we looked at some of the possible workarounds, but that wasn’t all you can try.

Today, a member of the Microsoft forums has published a number of instructions Windows Insiders can try to update to the latest preview:

  1. Make sure your user account is connected with your Insider-enabled Microsoft Account. This was challenging for me because the Settings app was confused and thought I was already connected when I was not. Attempting to disconnect (the only option) resulted in an error. Fortunately, there was an option to connect to my Microsoft Account in another page inside of Settings -> Accounts that worked just fine (I don’t remember which one it was, and the link is not there now).
  2. Press [Windows]+[L] to lock your computer. You will know you’re using a Microsoft Account if your email address shows on the lock screen and your computer unlocks with your email password.
  3. Verify that you can view your Insider statistics with the Windows Insider app.
  4. Verify that you can load the Feedback app and see the currently trending feedback.
  5. Open Settings and navigate to Update & security -> Windows Update -> Advanced options.
  6. Make sure that the Slow build ring is selected. Switch to it if you’re on the Fast build ring.
  7. Hit the [<-] button and check for updates.
  8. When it’s done, reboot your computer.
  9. Open Services (right-click Start, click Computer Management and navigate to Services and Applications -> Services).
  10. Stop Windows Update.
  11. Stop Background Intelligent Transfer Service.
  12. Open Windows Explorer and navigate to C:\Windows\SoftwareDistribution\Download.
  13. Press [Ctrl]+[A], and then [Shift]+[Delete]. Confirm that you want to delete everything in the Download folder.
  14. Reboot your computer.
  15. Open Settings and navigate to Update & security -> Windows Update.
  16. Check for updates.
  17. When it’s done checking/downloading, switch back to the Fast build ring.
  18. Check for updates again.
  19. When it’s done, reboot your computer.
  20. Open Settings and navigate to Update & security -> Windows Update.
  21. Check for updates. Hopefully this time it will see build 10159.
  22. If it found the update, but the download progress is stuck at 0%, open Task Manager and watch your Internet bandwidth usage (in the Performance tab; click More details if it’s missing).
  23. When your Internet bandwidth usage drops down near 0, the download is finished or hanging.
  24. Open Services.
  25. Stop Windows Update.
  26. Stop Background Intelligent Transfer Service.
  27. Start Windows Update.
  28. Check for updates, and the update should resume where it left off.

Chances are that going through all these instructions will fix the issue when Windows Update seems not to be able to see new updates (in particular for users on build 10130) or if you’re getting stuck trying to download and install the update. If the problems persist, you can also try previous recommendations to try to address the issue to install Windows 10 Insider Preview successfully, or you can opt to download the ISO files to do a clean install of the operating system.

Source Microsoft forums via Neowin

About the author

Mauro Huculak is a Windows expert and the Editor-in-Chief who started Pureinfotech in 2010 as an independent online publication. He is also been a Windows Central contributor for nearly a decade. Mauro has over 12 years of experience writing comprehensive guides and creating professional videos about Windows, software, and related technologies, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and About.me.